People

Job Opportunities

At Eternal, our people are the heart of our brand. We are committed to fostering a fulfilling and positive work environment where every team member can thrive. We actively invest in employee professional journey, championing continuous learning and clear paths for career advancement. Our company operates on a merit-based system, ensuring that talent, drive, and achievement are recognized and rewarded.

Job Opportunities

Responsibilities

Key Account Management
- Manage and develop relationships with key accounts, serving as the primary point of contact for commercial discussions and business opportunities.
- Drive sales growth through effective account planning, customer engagement, and execution of sales strategies.
- Monitor account performance and identify opportunities to expand product listings, distribution, and market share.
Client Relationship & Business Development
- Build strong partnerships with customers and stakeholders to maximize business opportunities.
- Lead commercial negotiations and support annual business planning discussions.
- Proactively address customer needs and provide solutions that drive mutual business growth.
Sales Data Analysis & Reporting
- Analyze sales performance, sell-in/sell-out trends, customer KPIs, and market data to identify growth opportunities and business risks.
- Develop regular sales reports, dashboards, and business reviews to provide actionable recommendations.
- Utilize advanced Excel skills (Pivot Tables, data modeling, complex formulas) and AI-enabled tools to improve reporting efficiency and generate commercial insights.
- Support sales forecasting and target tracking through data-driven analysis.
Business Performance Management
- Track sales targets and monitor key business metrics to ensure achievement of revenue objectives.
- Provide insights and recommendations to improve sales productivity, customer performance, and overall business results.
- Collaborate with cross-functional teams to support commercial initiatives and successful execution of customer plans.

Requirements

Proven experience in Sales, Key Account Management, or Business Development.
Strong analytical mindset with the ability to translate sales data into actionable business insights.
Advanced Excel proficiency (Pivot Tables, Power Query, data modeling, and complex formulas).
Familiarity with AI tools and data automation solutions for reporting and productivity enhancement.
Excellent communication, presentation, and negotiation skills.
Results-oriented, commercially driven, and passionate about growing sales performance.

Our company is committed to providing equal opportunities to all qualified job applicants. If you are interested in joining our team, please send us your CV to apply.

We offer performance bonuses, annually increasing vacation days, and various types of leave, including birthday leave, marriage leave, compassionate leave, and adoption leave. Our comprehensive medical benefits include outpatient care, hospitalization, and dental services. Additionally, we provide quarterly free goods, staff purchase discounts, career advancement opportunities, and a competitive salary for the right candidate.

All personal data collected will be handled with strict confidentiality and used solely for recruitment purposes. Unsuccessful applications will be disposed of after three months.

Applicants have the right to access and amend the personal data submitted in their application. For any inquiries regarding personal data, please contact the Human Resources Department.

Apply Now

Role Description

In this role, you will support Customer Relationship Management (CRM) initiatives by assisting in the development and strengthening of customer loyalty and driving long-term retention through strategic partnerships, data-driven engagement, and elevated brand experiences.

The role will be responsible for managing day-to-day partnership and event activities, including overseeing strategic collaborations, member communications, campaigns management, and coordinating clienteling events. You will work closely with the Retail, Marketing, Training, and PR teams to deliver meaningful touchpoints across the customer journey — from new customers to loyal VIP clients. This is a great opportunity for an individual who enjoys blending strategic thinking with creative ideas in the dynamic luxury retail industry.

You will assist in managing strategic partnerships with financial institutions, luxury lifestyle brands, insurance companies, and other premium partners to support the growth of the group’s loyalty program, with a focus on engaging high potential targeted customers. You will plan and implement day-to-day events, promotions, and commercial activities for the loyalty program, coordinate VIP activations, exhibitions and workshops, manage vendors and logistics, analyse event effectiveness and propose improvements. You will support customer lifecycle activity planning for high-value members, maintain CRM system data, track loyalty program performance, and collaborate cross-functionally to enhance customer experience. You will also carry out ad hoc projects and duties as assigned by supervisor.

Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field
2-3 years of experience in strategic partnership, loyalty program management, event management, or CRM, preferably in luxury retail, shopping mall sectors, fashion, beauty, or customer engagement roles with exposure to high potential targeted customers
Strong communication and coordination skills, with the ability to assist in identifying and developing partnership opportunities
Proven experience in planning, coordinating, and executing events, masterclasses, and workshops, including vendor management and logistics
Familiarity with customer lifecycle management, including acquisition, engagement, and retention strategies, with a focus on data-driven decision-making and customer segmentation. Proficiency in Excel or other reporting tools for data interpretation and insight generation
Strong verbal and written communication abilities for stakeholder engagement, team briefings, and clear reporting
Proven ability to manage projects from conception to completion, ensuring timely delivery and effective coordination
Fluent in written and spoken English, Cantonese, and Mandarin
Proactive, detail-oriented, analytical, and results-oriented, with the ability to contribute to improving customer engagement and partnership outcomes

Our company is committed to providing equal opportunities to all qualified job applicants. If you are interested in joining our team, please send us your CV to apply.

All personal data collected will be handled with strict confidentiality and used solely for recruitment purposes. Unsuccessful applications will be disposed of after three months.

Applicants have the right to access and amend the personal data submitted in their application. For any inquiries regarding personal data, please contact the Human Resources Department.

Apply Now

Job Opportunities